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Frequently Asked Questions

We want for you to have a great experience taking our online courses. Everyday, we strive to offer you the best possible educational material and customer service. If you feel that we are not living up to our high standards, we want you to tell us. We are a customer service driven and oriented training company and will make changes based upon your suggestions. We want you to have a fun time learning and to truly feel like you can perform the skills once you have finished the classes. Check out our testimonials to read just a few of the comments people have posted after completing one of our courses.

Certification/Wallet Card Certification Questions:
Will my certification be accepted as valid by my employer?
How long is your certificate valid?
How long after passing the course will I receive my certification?
How do I print my certification?
How long does it take to receive a wallet sized certification card?
Is your certification accepted by my employer or regulatory agency?
What countries and states are your certifcations valid for?

Course Questions:
How long does it take to finish a course?
How long do I have to finish my course?
What if I fail the course?
Can you explain what is included in the courses... (i.e. Is this merely a written course with a test at the end or does it include video and/or other materials)?
Do your courses cover child and infant?
Will you mail me course materials?
What is the cost?

Credentialing Questions:
What is the difference between CPR Class.Org and other forms of online training?
Is the American Heart Association, American Safety & Health Institute or American Red Cross Better?
How is online training better than traditional methods of instruction for CPR?
Is your course American Heart Association (AHA) or American Red Cross (ARC) Certified?
How do I become a CPR Instructor?

Registration Questions:
How long after registration do I have to wait before I can log in to the courses?
I need to recertify. What is the process?
I have a group of five (5) or more people that need to sign up. Can you provide me with a preview of your courses?

Payment Questions:
How do I get a receipt for my payment?
It says my payment cannot be accepted, what is the problem?
Once I pay, can I start immediately?

Technical Questions:
I'm expereincing technical difficulties with viewing the course, videos or printing the certification. Can you help?

Certification/Wallet Card Certification Questions:
Will my certification be accepted as valid by my employer?
Each year, we certify thousands of individuals in CPR/First Aid. Out of these students we certify, 99.5% are able to use the certification to meet their requirements. Our curriculum is reviewed on a continual basis and we are utilized by hundreds of businesses exclusively for their CPR and First Aid training needs. If you encounter difficulty with approval, please contact us and let us know.

How long is your certificate valid?
All certifications for CPR and First Aid are valid for 2 years from the date of completion.

How long after passing the course will I receive my certification?
You should receive your certification via the email provided in your registration. If you do not receive your certificate, please send an email to info@cprclass.org and we will ensure you are sent another one.

How do I print my certification?
You can print your certification after you finish the course and pass the test. Once this process is complete and you are logged into your account, click here. Then click on the link that says: "Certificate (pdf)" next to each course. If you still cannot print your certification, we can just email them to you. You can meet us in chat, call us or email us and we will send your certification as soon as possible.

How long does it take to receive a wallet sized certification card?
We mail our wallet cards the day after we receive the request... So if you finish today, the card will go in the mail tomorrow.

Is your certification accepted by my employer or regulatory agency?
Each year, we certify thousands of individuals in CPR/First Aid. Out of these students we certify, 99.5% are able to use the certification to meet their requirements. Our curriculum is reviewed on a continual basis and we are utilized by hundreds of businesses exclusively for their CPR and First Aid training needs. If you encounter difficulty with approval, please contact us and let us know.

What countries and states are your certifcations valid for?
Although we primarily service the United States, our certification is valid throughout the world. We provide the same service to anyone in any state or country. If you have any special requests, we will do our best to make accommodations.

Course Questions:
How long does it take to finish a course?
Generally speaking it may take anywhere from 1-2 hours to complete our courses. Depending upon your level of expertise, you may complete the course at a different time. Specific course completion time estimates are available on the course summary page for each program.

How long do I have to finish my course?
You have an unlimited amount of time to complete your course.

What if I fail the course?
The score to pass and receive your certification is 75%. You may take the tests as many times as you wish, however, keep in mind that the answers and questions will be in different order to maintain the integrity of our courses. It is suggested that after failing a course, you review the material covered to ensure mastery prior to retesting.

Can you explain what is included in the courses... (i.e. Is this merely a written course with a test at the end or does it include video and/or other materials)?
All classes include written and audiovisual materials to enhance learning. In addition, there is a written test included at the end of each course. Passing with a grade of 75% or better is required to print certification. You may take the test as many times as you wish. However, keep in mind that the question and answer order may change each time you take the test.

Do your courses cover child and infant?
Our courses cover all ages.

Will you mail me course materials?
No. We do not mail out course materials. Our course are completed entirely online. We only send what you request. So we will mail certifications or wallet sized cards upon request. But we do not generally send printed course materials, DVDs or videos via mail.

What is the cost?
The cost to take one course, no matter what the course is, is $18.95. You receive a discount for multiple courses. If you take two, you will receive a discount of $2.95 for the second class. Two classes cost $34.95 (this is the final price with the discount included). If you take three, you will save $8.95 of the total purchase and your final cost will be $39.95.

Credentialing Questions:
What is the difference between CPR Class.Org and other forms of online training?
CPR Class.Org offers an intensively interactive learning environment especially suited to meet your CPR, First Aid, and other online training needs. We have been around since 2003 providing online training to individuals looking for the optimal online experience.

Is the American Heart Association (AHA), American Safety & Health Institute (ASHI) or American Red Cross (ARC) Better?
No. AHA, ASHI, and ARC programs follow International Liaison Committee on Resuscitation (ILCOR) 2010 recommendations. The American Heart Association attends these meetings on a bi-annual basis to represent the United States, however, they still follow the 2010 recommendations. This site follows the same general guidelines for our classes, except that we provide instruction completely online as we feel this is more effective than in-person training.

Here are some reasons why taking an online course is better than attending an in-person session:
1. Doing CPR on a manikin is really no different than doing CPR on a couch or bed mattress. Manikins are made of plastic and latex type materials, and do not accurately represent real human beings.
2. In-Person Instructors might be tired or not in a "teaching" mood that day, therefore, they may lack in instructional quality that day.
3. Online Training is done with videos demonstrations on real people. That way, students can see what CPR looks like being done an actual person, giving them the accuracy of human movement, anatomy, etc.
4. Online Training is more convenient for scheduling for large groups. People are busy and it is hard to find a time where people can all take a class at once.
5. Online Training is more cost-effective. Online training is less expensive than in-person training.
6. Online Training is more convenient for the student. Classes can be taken anytime (2 in the morning in your PJ's).
7. Online Training is consistent and of high quality.
8. In-Person instruction may vary from time to time. Not all instructors will be great teachers.
9. Online Training is the new standard.
10. Over 500,000 people have been certified in CPR or First Aid entirely online.
11. Online CPR training has been used to meet the requirements for physicians, nurses, healthcare professionals, dentists, childcare facilities and instructors, etc.
12. With online training, students can go at their own pace, and re-read information if needed, re-play videos, etc.
13. ANYONE can become certified to teach CPR in-person. You do not have to be in the medical field. You don't even have to have your GED. In-Person instructors may have limited knowledge and may not have done CPR before themselves. They may not have experience. May not be able to answer your questions.
14. REAL paramedics designed this program.
15. Individuals with hearing impairments can use our program.
16. People with physical disabilities who are not able to take a class in person can still use our online program to be certified.
17. People spread diseases by sharing dummies. Even when the dummies are cleaned with alcohol wipes, not all germs are killed. You can get oral herpes and other diseases from using dummies!!!!
18. This way is more "GREEN" because you save on gas, paper, and other materials.
19. More people will be willing to be certified if it is easier and more convenient for them, resulting in more lives being saved.

How is online training better than traditional methods of instruction for CPR?
Online training is better for a variety of reasons mentioned above. With online instruction, we are able to provide instruction to many who might not have the time to take the class in person. Additionally, employers save instruction, overtime, and facility costs through the provision of this type of training.

Is your course American Heart Association (AHA) or American Red Cross (ARC) Certified?
We are not affiliated with the AHA or ARC, however, we follow the same national and international guidelines in our programs. We are competitors. Both the ARC and AHA utilize material from the International Liaison Committee on Resuscitation. We use this same material. You can read more about ILCOR by Clicking Here. Other programs follow national and international guidelines on curriculum normally set by a lead regulatory or educational agencies such as the Occupational Safety & Health Administration (OSHA).

How do I become a CPR Instructor?
We do not offer instructor classes since our programs are completed entirely online. If you are interested in becoming an instructor, we suggest you contact an agency such as the American Heart Association or American Red Cross to assist you in your efforts.

Registration Questions:
How long after registration do I have to wait before I can log in to the courses?
Registration is usually instantaneous. If you have waited for longer than 30 minutes to receive your activation information, please send an email to info@cprclass.org for a manual activation request.

I need to recertify. What is the process?
The process is the same as if you were certified for the first time. Just sign up for the class, go over the material, take and pass the test. You may print your certification and also request a wallet card.

I have a group of five (5) or more people that need to sign up. Can you provide me with a preview of your courses?
Yes. Please meet us in chat, call us at (800) 728-0209 or send an email to info@cprclass.org for more details.

Payment Questions:
How do I get a receipt for my payment?
The process is simple... You can request this by using the live support chat button, emailing us at info@cprclass.org or by calling us at (800) 728-0209. Be sure to include the email address and payment method in your request. If you paid via Paypal, be sure to note your Paypal email address as well. If you did not use Paypal to make a payment, include the last 4 numbers of your credit card. We try to make it as easy as possible for you. We can email, fax or mail your receipt. The process usually takes 24 hours to complete. If you need it done quicker, calling or using the live support option are the best ways of receiving a rapid response.

It says my payment cannot be accepted, what is the problem?
Most payment issues involve the incorrect identification of a Card Verification Code (CVC) or a Zipcode/Address mismatch. In order to find the correct CVC for your credit or debit card, click here. If you continue to experience issues, you may contact us using the live support chat button or call us at (800) 728-0209. We will be happy to review your payment and provide more information.

Once I pay, can I start immediately?
Yes! Anytime you want to work on it... And you don't have to finish the course all at once. Go at your own pace and take your time.

Technical Questions:
I'm expereincing technical difficulties with viewing the course, videos or printing the certification. Can you help?
Most of the time, technical difficulties are due to browser or software incompatability. Although we do our best to make our site and materials to everyone, it is not always possible to do so. Therefore, we suggest that if you are experiencing issues with viewing our content to update your browser. If you are using Microsoft Internet Explorer, click here to download the latest version. If you are using Mozilla Firefox, click here to download the latest version. If you are having trouble viewing our videos, click here to download the latest version of Flash. Finally, if you are having issues with printing your certificate, click here to download the latest version of Adobe Acrobat Reader. If you continue to experience trouble, please meet us in live chat, call us at (800) 728-0209 or email us at info@cprclass.org and we will do our best to assist you.

If you have any question that is not listed, meet us in live support chat, email us at info@cprclass.org, or call us at 1-800 728-0209 and we will be happy to assist you.

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We follow ILCOR, ARC, & AHA guidelines in our course curriculum and content. Emergency Medical Services University, LLC is a company dedicated to the success of students in the online arena with respect to our public safety and welfare training programs. We are not associated or affiliated with any of the agencies listed unless specifically stated. We are a member of the Better Business Bureau and we utilize Paypal for acceptance of payments. The logos displayed above are the property of their owners completely unless otherwise stated.

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